This sounds like an odd kind of question to pose on an educational technology website, but bear with me. A couple of days ago I went to my local swimming pool and the clock on the wall was tilted at an angle, and stuck at ten to six (it was three in the afternoon).

So that got me thinking: does a broken clock indicate that the management really doesn't care that much about such details because they are regarded as unimportant in comparison to customer service issues. Or does it imply that the management is so focused on what the reception area looks like, in order to attract more customers, that anything else takes second place?

If you lead a team, the good news is that you don't have to do it all yourself!

Here are 10 ideas which I have found to be very helpful in creating a collaborative and co-operative team ethos.

Crisis? What crisis?

Everything is going wrong, and everyone wants their problem fixed right now. How can you cope? Here are 5 proven techniques for handling a situation in which several crises seem to be happening at once.

Should you have an ICT leaflet or prospectus to give to potential students or their parents? Conventional wisdom dictates that you should. Conventional wisdom is wrong.

In today's briefing we look at:

• Sharing good practice
• News about assessment information
• Governmental YouTube channels
• Suicide and the internet
• An online conference in the UK